Delivery Information
CHECK OUT OUR NEW LOCAL DELIVERY OPTIONS
All items are shipped from our UK office & warehouse, within 1-2 working days, unless they contain personalised items such as Name Tags, which are dispatched within 2-10 working days depending on where you are in the queue of items to be made.
If your order contains a name tag, we will dispatch this all together. If you need your other items faster, e.g.: harness /collar, then please place two separate orders to avoid a delay waiting for your tag/s.
Our standard delivery service for the UK is Royal Mail 24 or Evri Next Day, most items will arrive within 1-3 working days after dispatch. You will receive an email as soon as your item/s have been dispatched. 90% of our customers orders arrive Next Day after dispatch.
Faster, guaranteed delivery services, such as Special Delivery by 1pm or DPD Next Day Tracked, can still take up to 1-2 working days to dispatch - please contact our Live Chat if you need something urgently posted and want to know if this is possible.
PLEASE NOTE: During busy periods such as Christmas, Black Friday, Sales etc items can take up to 5-7 working days to be packed and dispatched. Once dispatched, the Royal Mail/Courier then take over.
Packing and Dispatch times are the same whether you choose Royal Mail 24/EVRI Next Day or Special Delivery/DPD Next Day Tracked, although we do try to prioritise these parcels.
We proudly ship internationally, and offer a standard service with Royal Mail or a faster International express service by DPD/DHL/Fedex or similar. For more information, see below.
Please note: Customs charges, taxes, import duty, etc. are charged by the country of destination and are payable by the customer, and we do not take any responsibility nor can we pay for these costs incurred. They vary from country to country and are due on any purchase that will be delivered outside the UK. Please check how much your country will charge for import duty, before ordering.
UK Royal Mail 24/EVRI Next Day
£1.99 for small, flat individual items such as a bow tie
£3.99 for Larger Letter size items or Parcels
This is a first class service, most parcels will arrive within 1-3 working days after you have received your dispatch email from us. Dispatch times are 1-2 working days. Items can take longer than this to be delivered, especially during Strike Action, busy periods such as Black Friday, Christmas and Boxing Day/New year Sales. This is out of our control.
UK Royal Mail Special Delivery by 1pm/DPD NEXT DAY Tracked
Up to 100g: £6.99
101-500g: £7.99
501g-1kg: £8.99
1-2kg: £10.99
2kg+: £15.99
Once your order has dispatched (usually within 1-2 working days of order being placed) your order is guaranteed* to arrive the next working day. Perfect for those who need their items by a guaranteed day and in a rush.
*PLEASE NOTE: Royal Mail does not guarantee next day delivery during periods of industrial actions, such as strikes. But your order will be fully tracked and will be the top priority for delivery during these periods.
International Shipping by Royal Mail/EVRI
Ireland/Jersey
Flat Rate Charge: £6.99
Delivery time vary, please allow 7-21 days for delivery. You will be able to track your order, please do so and keep an eye on when you are needing to pay customs charges by your country, or this may delay your delivery. Do not be alarmed if your order does not move or change tracking status for several days.
Europe
Flat Rate Charge: £9.99
Delivery Time Varies - some European countries can take 7-21 days, some Europe will take 14-28 days. You will be able to track your order, please do so and keep an eye on when you are needing to pay customs charges by your country, or this may delay your delivery. Do not be alarmed if your order does not move or change tracking status for several days.
Rest of the World
Flat Rate Charge: £14.99
Delivery may take 14–28 days. You will be able to track your order, please do so and keep an eye on when you are needing to pay customs charges by your country, or this may delay your delivery. Do not be alarmed if your order does not move or change tracking status for several days.
International Express
(Worldwide Tracked Service by DPD/DHL/Fedex or other)
Up to 1kg : £20
1 - 2kg: £30
This is a premium delivery service for those who want a fast, efficient service with detailed tracking. Worldwide, most delivered take between 2-5 working days. Please track your order and pay attention to any requests of customers charges to pay by your country, or this may delay your delivery.
We generally use DPD, DHL Express or Fedex as these are the most reliable & fastest services available. We will select the courier that is the most suited and efficient for your country.
For all International orders - CUSTOMS AND DUTY CHARGES MAY NEED TO BE PAID, these are charged by your country, not by us or the UK.
International Shipping Policy
Items ordered for delivery outside the UK, will incur customs and duty charges by your home country, it is the responsibility of the customer to pay these if they wish to receive their items.
Some items that are available in our store might be prohibited imports to your country e.g.: Pawfumes due to containing Alcohol and being flammable, and therefore will be caught by customs and destroyed, along with any other items you have ordered. We generally will contact customers if we notice you have ordered a Pawfume, and it is going abroad to offer you a refund or alternative item, however it is ultimately your responsibility to check what items are restricted to import in to your country prior to order.
No responsibility or compensation will be provided to items destroyed by customs in the event they are destroyed due to being prohibited.